COLLECTION AND USE OF PERSONAL INFORMATION
COPIA requests information that is deemed to be necessary and important in order for us to ensure accurate and satisfactory service. All of the information we collect is basic and is required to complete a purchase or provide a refund. COPIA requests various information including, but not limited to, your full name, address, telephone number, e-mail address, bank account information, and descriptions of the items requested or purchased.
COPIA has and utilizes our ability to track usage of our web site, including visited pages, what products are viewed, and the third-party sites that led you to COPIA. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.
INFORMATION VOLUNTARILY PROVIDED
All information that you input and provide to COPIA is voluntary. This occurs when you provide feedback to us through e-mails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers.
COPIA has created an Internet database to allow customers to store their shipping and billing information, payment preferences, track the status of their order, credit card information, list previous orders, email preferences as well as certain personal information in regards to own physical characteristics. Any forms of registrations including our membership program as well as our newsletter are voluntary, and you have the ability to correct or delete the information at any time. This information can be accessed through the “My Account” section of the site.
ACCESS TO PERSONAL INFORMATION
COPIA is committed to ensure that we have no personal information about customers that is a prerequisite to provide them with excellent service. We are committed to ensure that information about our customers is accurate and up-to-date.
COPIA respects your information and does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies.
DISCLOSURE AND RETENTION OF PERSONAL INFORMATION
COPIA will share your personal information internally with our staff members who need them in order to complete your purchases or carry out your instructions regarding the receipt of marketing information.
COPIA keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
COPIA, as with many other web sites, makes use of “cookies” to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience.
ACCURACY AND PROTECTION OF PERSONAL INFORMATION
COPIA relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.
In order to make every effort to ensure that your experience at www.copia.co.id is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).